Advanced Troubleshooting

"This Workspace cannot be loaded" Error
When attempting to load a Zenhub Workspace you may encounter the following error message: IMPORTANT - Start with these general troubleshooting s...
Mon, 23 Oct, 2023 at 9:22 AM
"Board cannot be loaded" Error
When attempting to load a Zenhub Workspace you may encounter the following error message:  IMPORTANT - Start with these general troubleshooting ste...
Wed, 14 Jun, 2023 at 12:12 PM
"ZenHub cannot be loaded" Error
When attempting to log in or load ZenHub you may encounter the following error message:  IMPORTANT: This article is specifically for the error mess...
Thu, 9 Jan, 2020 at 3:57 PM
My organization isn't appearing in the web app
Login and sidebar access If you’re a collaborator to a repository, but not a member of the organization in GitHub, the repositories will be listed under Pr...
Wed, 20 Jun, 2018 at 7:48 PM
Can't drag-and-drop Issues
Drag-and-drop functionality is granted when you have write/push permissions for a repository in GitHub. If it is not working for you, is generating errors a...
Wed, 14 Jun, 2023 at 12:14 PM
Not Seeing Real-time Issue Updates? Check Your Webhooks
If you're updating Issues on the Board and collaborating across multiple people making updates, such as moving Issues or adding Epic or Release data to ...
Wed, 14 Jun, 2023 at 12:15 PM
Workspace Cannot be Created (Lacking Permissions)
When viewing repositories in Zenhub for the first time, you're viewing a Zenhub Workspace. If no one in the team has previously used this repository in ...
Wed, 14 Jun, 2023 at 12:15 PM
Error When Trying to View Issues in the Board
Check your GitHub Settings Confirm that issues are enabled in your GitHub settings.  Head to your repo in GitHub. Click on the 'Settings' t...
Tue, 16 Jul, 2019 at 1:44 PM
502 Bad Gateway
Check your connection Using Zenhub Enterprise and encountering this issue? Double check that you’re properly connected to your organization’s network,...
Wed, 14 Jun, 2023 at 1:20 PM
Disconnecting From the Board Continuously
If you're seeing the Disconnect error on the Board when interacting with Zenhub and haven't actually recently switched wifis or disconnected, here&#...
Wed, 14 Jun, 2023 at 1:21 PM