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Troubleshooting in ZenHub: gathering info in the console/network tab

If something isn't working as expected, we typically will request a screenshot of your console / network tab identify what error is being thrown. 


How to check your browser console for errors

If you are unfamiliar with the console, here's how to open it:

  • Right click anywhere on the page when the error comes up
  • From the dropdown that appears, select Inspect
  • An in-browser window will appear. Navigate to the second tab labeled Console.


Developer Console Tab


If you’re seeing anything load in the console in red, be sure to take a screenshot and check for the error message title. If you're not seeing anything in red, keep the console open and try refreshing the page to reset the screen and attempt to do the same action again.


Additional info to send if you're experiencing performance issues, failed requests, or anonymous/unknown errors


If your console is not throwing an error, or, you're experiencing performance issues, we'll ask for a snapshot of your network tab.


If you see a 404 error, the word anonymous, or unhandled errors in the console, we'll request a network tab screenshot. Below is an example of types of console errors that might appear when we ask for the network tab information: 




Opening the network tab

To get network tab information, you'll need to go one step before the error you're experiencing. For example, if you're hitting performance errors loading the Board, open the network tab then reload the Board. The network tab must be open before re-creating the error. Here's how to open the network tab:

  • Right click anywhere on the page when the error comes up
  • From the dropdown that appears, select Inspect
  • An in-browser window will appear. Navigate to the tab labeled Network.

Once the network tab is open, re-create the error or reload the page if it's a load error. You will see in the tab additional details appear, including a failed request, which will appear in the list in red.


Here's an example of what this will look like:



Once you locate the failed requested, take a screenshot.


Getting additional details about the failed request


Before closing the network tab, open up the failed request by clicking on the name of what appears in red and send us a second screenshot of the general section. Next, scroll down to take further screenshots of each Request section, in particular we need to see the Response header section.



After collecting these screenshots, finally click into the Preview section:



If you need help gathering this information and aren't already in touch with us, you can book support time here.

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