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At the moment, only ZenHub admins can make subscription updates. Learn more here. This article is also only applicable for teams using ZenHub with Contact us if you have questions about your ZenHub Enterprise subscription.

Updating the credit card on file for your ZenHub subscription

Whether your team has a new card to manage your subscription, is in an unpaid state, or you need to confirm the card associated with your subscription, admins can manage credit card details under the the Account details tab. Under the Customer information tab, use update card to modify the credit card details.  

This will open a modal to add the new card details.

Updating a billing contact

By default, whoever pays for the subscription becomes the ZenHub Admin. Learn more about ZenHub Admin permissions here

The person who inputs payment details also automatically become the billing contact. The email that invoices will be sent to is the email that is associated with your GitHub username login. If you need to update this to a centralized billing contact, or your work email, you can use the Billing Information, change email section under Account details.

If you need to add additional emails to your billing records, get in touch with us to add additional billing contacts.

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