Help Center

Permissions needed to manage Zenhub payments.

To manage payments, you must ensure you are a ZenHub administrator for your GitHub organization. The requirements to become a ZenHub administrator are:

• You must have a verified GitHub user account
• You must have read or write permissions with your GitHub organization
• Successfully sign up with Zenhub, connecting your GitHub account, ensuring that you have both a Zenhub and GitHub license.

You do not need to be an admin in GitHub, but you do need to ensure you are part of your team's organization, and have permission to access at least 1 repository. At the moment, if you do not have a valid GitHub account and a valid seat in your GitHub organization, you cannot access the payments dashboard. 

Making someone a Zenhub administrator

By default, the individual who initially subscribed to Zenhub for your GitHub organization becomes the administrator. Any Zenhub administrator can make others admins through the Manage your plan tab > Users > "...". To upgrade permissions, the admin can use the three dots located next to anyone already signed up, and successfully authenticated with Zenhub. At the moment, if a team member hasn't signed up for Zenhub, they cannot manage payments or the subscription.

If you're not yet an admin but a user on Zenhub, you can view who your current admins are through the Team members tab, looking for the Admin badge:

Demoting a Zenhub administrator to a regular user

Any Zenhub administrator can demote another administrator to a regular user if they no longer require permissions needed to manage licenses and billing. To downgrade permissions, a current administrator can use the three dots located next to the admin they want demoted in the Manage your plan section of the Dashboard. From here they can select remove admin status.

Accessing the Dashboard to manage payments

To access the Dashboard, navigate to https://app.zenhub.com/dashboard. Alternatively, when using the Zenhub extension inside of GitHub, select your name in the bottom left corner and choose Account Management to access the Dashboard:

Once you have access, you can manage the subscription and make appropriate changes. View all our help articles on managing payments for more details.

We recommend always ensuring you have at least 2 admins on your account at all times to ensure any subscription changes can be managed by multiple team members. 

No admin on your account?

If circumstances change and no one in the organization has admin permissions on Zenhub, we can help you get back on track! To upgrade someone's permissions on the account, we need the following:

• Your GitHub organization name
• The new billing contact details
• The new admin's GitHub username

We will only upgrade permissions for individuals who reach out via a business email associated with the account for security purposes.