Check your connection
Using ZenHub Enterprise and encountering this issue? Double check that you’re properly connected to your organization’s network, or that your VPN connection isn’t experiencing any connectivity issues.
Still having trouble? Get in touch
Once confirmed, if you’re still seeing this error, get in touch with us and we’ll work with you to debug. When getting in touch, let us know what you’ve tried. Sharing more about your environment will help us debug faster.
Here’s the information that will help us get you back on track faster:
- Are you using ZenHub with GitHub.com, or are you using ZenHub Enterprise with GitHub Enterprise?
- Your organization's name
- Whether you’re using the web app or extension. If the extension, the version number.
- Your browser, and browser version
- The operating system you’re using
- Whether you’re just seeing it, or if your whole team is encountering an error
- If you have a firewall in place, or are VPNing into your network